At PTA, we understand that circumstances may change, and students may need to cancel their enrollment. This policy outlines the terms and conditions related to fee cancellation and the process for requesting a refund.
This policy applies to all students enrolled in any course or program offered by PTA, whether online or in-person.
To cancel enrollment, students must submit a written notice to the academy’s administration. This can be done via email or through the designated online platform.
Refunds are only eligible if the student withdraws from the course within the specified time frame, which is typically before the commencement of the course.
For on-going courses, the specific refund eligibility period will be before 10th of the month/term for which refund is requested. This is applicable only if the student has not attended any classes during this stipulated timeframe.
The refund amount may vary depending on the timing of the cancellation. A full refund is typically available if cancellation occurs before the course starts. However, an administrative fee may be deducted.
If cancellation occurs after the course starts, the refund may be prorated based on the percentage of the course completed.
Certain fees, such as registration fees, material fees, and other specific costs, may be non-refundable. These non-refundable fees will be clearly outlined upon enrollment.
Refunds will be processed within 30 days from the date of receiving the cancellation notice provided the criteria for approval of refund is met.
Refunds will be made using the original method of payment unless otherwise arranged.
If PTA cancels a workshop for any reason, students are entitled to a full refund of the fees paid.
Alternatively, students may choose to transfer the fees to another workshop/course if available.
Exceptions to this policy due to special circumstances, such as medical reasons, will be considered on a case-by-case basis and are subject to approval from the management. Supporting documentation have to be submitted.
Students who wish to appeal the decision on their refund request must submit a written appeal to the academy’s administration within a specified time frame.
The appeals process will be conducted in accordance with the academy’s Grievance and Appeals Policy.
Students are responsible for understanding and adhering to this Fee Cancellation and Refund Policy. It is recommended that students consider their ability to commit to a course before enrollment.
